Questions and Answers
Yes, it is possible. You can pick up your order yourself at pickup points in several cities in Russia.
Several delivery options are available: transport companies, courier delivery, and Russian Post.
You can choose any convenient method and specify your desired delivery date. Payment is calculated automatically when you specify the region and date.
For a more accurate calculation of delivery costs, contact the managers in the online chat.
You can pay for your order on the website using any convenient method: bank card or transfer, payment to an e-wallet, credit or installment plan. You can also pay in cash when you receive your order.
Be careful! The payment method may not be available for some types of delivery or regions.
- Select products and add them to your cart;
- Go to the "Cart" section and click "Proceed to checkout";
- Enter your details;
- Select a delivery method and enter your address;
- Select a payment method and click "Pay online";
- Pay for your order and it will be processed;
If you have any questions about placing an order, write to the managers in the online chat.
- the product didn't fit or you didn't like it;
- the product arrived with a defect, damage, or incomplete;
- the product is broken and doesn't work;
- the wrong product was delivered;
- the courier didn't come for the return.
You can return the product: to a pickup point, parcel locker, by courier, or by mail. If you have any questions, you can contact the managers through the online chat.
The product can be returned if:
- there are no signs of use;
- the product appearance is preserved;
- the packaging is not damaged;
- consumer properties of the products are preserved;
- you are returning the complete set.
To return a product, submit a return request in your personal account through an online form. If you have any questions, you can contact the managers through the online chat.