Help

The warranty period is the period during which a customer who discovers a product defect has the right to demand that the seller or manufacturer take measures to eliminate the defect. The seller must eliminate defects if it is not proven that they arose as a result of the customer's violation of the rules of operation.

When does the warranty start?

• from the moment the goods are transferred to the consumer, if the contract does not specify otherwise;
• if it is not possible to establish the date of purchase, then the warranty runs from the date of manufacture;
• for seasonal goods, the warranty runs from the start of the season;
• when ordering goods from an online store, the warranty begins from the date of delivery.

Warranty service includes:

• elimination of product defects in certified service centers;
• exchange for an identical product without additional payment;
• exchange for a similar product with additional payment;
• return of goods and transfer of funds to the customer's account.

Rules for exchange and return of goods:

Exchange and return of goods of proper quality

The seller guarantees that the customer can refuse goods of proper quality within 7 days from the date of purchase if:

• the goods have not been put into operation and are in good condition, in packaging with all labels, and there are documents for the purchase of the goods;
• the goods are not included in the list of products of proper quality that are not subject to return and exchange.

The customer has the right to exchange goods of proper quality for another trade offer of this product or another product identical in cost or for another product with additional payment or return of the price difference.

Exchange and return of goods of improper quality

If the customer discovers defects in the goods after purchase, they can demand a replacement from the seller. The replacement must be made within 7 days from the date of the claim. If an examination is ordered to verify the goods' compliance with the specified standards, the exchange must be made within 20 days.

Technically complex goods of improper quality are replaced with goods of the same brand or with an equivalent product of a different brand with a price adjustment. The return is made by canceling the purchase and sale agreement and returning the amount equal to the cost of the goods.

Return of Funds

The refund period depends on the payment method originally chosen by the customer.

With cash payment, the refund is made at the checkout no later than 10 days after the customer submits a refund request.

The cost of the goods is credited to the customer's card immediately after receiving the request from the customer if cashless payment was used.

When using electronic payment systems, the refund is made to the electronic account within 10 calendar days.